Maison d’Eileen
Last updated: 06/12/2025
At Eileen Tan, every order is prepared with great care and attention. As a small-batch, artisanal fragrance studio, we aim to ensure your products arrive beautifully packaged, safely delivered, and in perfect condition.
1. Shipping Locations
We currently ship to:
Ireland (Republic of Ireland)
Additional international locations may be info@eileentan.com
2. Processing Times
All orders are handcrafted, packaged, and prepared in our Kilcullen studio.
Processing times:
Standard orders: 2–4 business days
Peak periods (Christmas, Mother’s Day, product launches): 4–7 business days
Pre-order items will include estimated dispatch dates on the product page.
You will receive a confirmation email once your order has been dispatched.
3. Delivery Times & Carriers
We partner with reputable carriers such as An Post, DPD, and other trusted couriers depending on location.
Estimated delivery times:
Ireland: 1–3 business days
Please note: delivery times are estimates and may vary due to courier delays, seasonal volume, customs processing, or unforeseen circumstances.
4. Shipping Costs
Shipping rates are calculated at checkout based on:
Delivery address
Weight & size of the order
Chosen shipping method
From time to time, we may offer free shipping promotions.
5. Order Tracking
Once your order is dispatched, you will receive an email with:
A tracking number (where available)
A link to follow your parcel’s journey
If tracking is not available for your location, you will still receive a confirmation of dispatch.
6. Incorrect or Incomplete Addresses
Please ensure all delivery details are entered correctly at checkout. Eileen Tan cannot refund or replace orders shipped to an incorrectly provided address.
If you realise an error, contact us immediately at info@eileentan.com If the order has not yet shipped, we will update it for you.
7. Delivery Issues & Lost Parcels
If your order has not arrived within the expected timeframe:
Please check tracking details
Contact the courier directly
Then contact us so we can assist further
We will investigate lost parcels with the courier. Replacements or refunds will be issued only once the courier confirms the parcel cannot be recovered.
8. International Customs & Duties
For orders shipping internationally (outside Ireland):
Customs charges, import duties, or local taxes may apply
These are the responsibility of the customer
Eileen Tan cannot predict or control these fees
Please check local regulations before ordering.
9. Damaged Items
If your order arrives damaged or faulty, please contact us within 48 hours with:
Your order number
Photos of the packaging and damaged items
We will arrange a replacement or refund in accordance with our Returns Policy.
10. Heat Sensitivity Disclaimer
Our candles and fragrance products are handcrafted using high-quality natural ingredients. During warm weather, candles may soften or sweat slightly. This does not affect performance.
We recommend bringing your parcel indoors promptly during hot periods.
11. Sustainable Packaging
Eileen Tan is committed to environmentally conscious packaging. Where possible, we use:
Recyclable and reusable materials
Minimal plastic
FSC-certified paper and cardboard
12. Contact
If you have any questions about your order or shipping, please get in touch:
📧 Email: info@eileentan.com