Privacy Policy

Maison d’Eileen

Last Updated: 06/12/2025

Eileen Tan is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our brand.

We comply with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

1. Who We Are

eileentan.com

Kilcullen, Co. Kildare, Ireland

Email: info@eileentan.com

Website: www.maidsondeileen.com

Eileen Tan is the Data Controller for the personal data collected through this website.

2. What Personal Data We Collect

We collect the following types of data:

A. Information You Provide

Name
Email address
Phone number (if provided)
Billing and shipping address
Payment information (processed securely via third-party processors; we do not store card details)
Order information & purchase history
Correspondence with customer service
Newsletter subscription details

B. Information Collected Automatically

When you visit our site, we may automatically collect:

IP address
Browser type & device information
Website usage & interactions
Cookies and tracking data (see Cookies section)

C. Information From Third Parties

Payment providers (e.g., sumup)
Shipping partners (address verification)
Marketing tools (with your consent)

3. How We Use Your Personal Data

We use your data for legitimate purposes including:

Order Processing & Fulfilment

Processing payments
Shipping orders
Managing returns & customer queries

Customer Service

Responding to enquiries
Resolving issues
Providing order updates

Marketing (With Consent)

Email newsletters
Product updates
Special offers & promotions

You may unsubscribe at any time.

Website Improvements

Analytics
User experience optimisation
Security monitoring

We never sell your personal data.

4. Legal Basis for Processing

Under GDPR, we process personal data on the following legal grounds:

Contractual necessity – to fulfil orders and provide customer service
Legitimate interests – improving our site, fraud prevention
Consent – marketing emails, cookies
Legal obligation – accounting, tax compliance

5. Sharing Your Information

We only share necessary information with trusted third parties:

Payment processors (Sumup PayPal, etc.)
Shipping carriers (An Post, DPD, etc.)
Email marketing provider
Website hosting partners
Legal, tax, or regulatory authorities if required

All third parties are GDPR-compliant and process data under contractual agreements.

We do not sell or rent your data to any third party.

6. Cookies & Tracking Technologies

Our website uses cookies to:

Improve site performance
Enable checkout functionality
Analyse visitor behaviour
Provide personalised content

You can accept, decline, or manage cookies via your browser or site cookie banner.

A full Cookies Policy can be provided separately if needed.

7. Data Retention

We keep your data only as long as necessary:

Order information: 6 years (required for Irish tax law)
Marketing data: until you unsubscribe
Customer service messages: up to 2 years
Cookie data: per cookie settings

When data is no longer needed, it is securely deleted.

8. Your Rights Under GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict processing
Object to certain processing activities
Withdraw consent at any time
Receive a copy of your data (“data portability”)

To exercise any rights, contact us at:

info@eileentan.com

We may require proof of identity for your security.

9. Data Security

We take data security seriously and use:

SSL encryption
Secure servers
Restricted access
GDPR-compliant service providers

While we follow industry standards, no online transmission is 100% secure.

10. International Transfers

If your data is transferred outside the EU (e.g., via payment processors), this is done under:

Standard Contractual Clauses (SCCs), or
Provider certification mechanisms ensuring GDPR-level protection

11. Links to External Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.

12. Children’s Privacy

Eileentan.com does not knowingly collect data from individuals under 16 years old.

If you believe data was collected from a minor, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date.

Continued use of our website constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this policy or your personal data, please contact: